Reference

How We Run Your Account Wallet

These terms set out how you use your account with us — what you agree to when you register, how deposits and withdrawals work through bKash, Nagad and Rocket, and what happens if something needs our attention.

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CONTACT US

Reach Us About Terms or Account Issues

If something in these terms is unclear, or you need help with your account, wallet verification or a transaction, our support team is here. We handle questions about deposits, withdrawals, account eligibility and policy clarification. Use live chat for the fastest reply, or email us if you need to attach documents.

Team online

Live Chat

Open the chat widget in the bottom corner of any page — our team replies within minutes and can pull up your transaction history, verify wallet details, or explain a term on the spot.

Email Support

Send your question or account document to our support address; we respond within a few hours and keep a record of the thread so you can refer back if needed.

Account Help Page

Check the help section in your account dashboard for quick answers on wallet setup, withdrawal limits and common policy questions before reaching out.

ACCOUNT SECURITY

How We Handle Your Account & Data

We take care of your account details, transaction records and wallet information according to the privacy policy linked in your account footer. You control your login credentials and wallet verification; we store only what we need to process deposits, verify withdrawals and respond to support requests. If you want to update your details, close your account or ask what data we hold, contact support with your request.

Data We Keep

We store your account username, mobile-wallet transaction references, deposit and withdrawal history, and any verification documents you send us. We do not hold your bKash, Nagad or Rocket PIN or banking password.

Verification Process

Before your first withdrawal we may ask for ID or a selfie to confirm the account is yours; once verified, future withdrawals to the same wallet clear faster.

Account Closure

If you want to close your account, contact support and we will process the request within a few days; any remaining balance will be returned to your registered wallet once verification is complete.

Policy Updates

When we change these terms we update this page and note the revision date at the bottom; check back if you have not visited in a while, or ask support to highlight what changed.

Terms & Conditions FAQ

We allow one account per person. If we detect duplicate accounts we will close the extras, void any bets placed on them, and withhold balances pending investigation.

No — withdrawals go back to the same bKash, Nagad or Rocket number you deposited from. This is a security measure to prevent fraud and protect your funds.

If a technical error on our side affects the outcome, contact support with your bet reference and we will review the round log and refund or credit as needed.

Bonuses have separate terms shown on the promo page and in your account; wagering rules, eligible games and expiry dates apply before you can withdraw bonus winnings.

Eligibility depends on your local law and region in Bangladesh. By registering you confirm you are legally allowed to open a casino account where you live.

No — your account is personal and non-transferable. Sharing credentials breaches these terms and may result in your account being suspended or closed.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.